BW Refrigeration and Air Conditioning Limited is a family run business established in March 1999.
We have gone from strength to strength and over the last 20 years have built up a solid and varied customer base.
We pride ourselves on the service we provide to our customers and always aim to attend the site of a breakdown call on the same day we receive it.
The job we deliver is the best advert we can give, and this has been proven by the amount of repeat work and personal recommendations we receive.
Whilst our working hours are from 8am-5pm, Monday to Friday, we also operate a 24/7 breakdown service covering all corners of East Anglia,
Alongside our call-out service we offer our customers different maintenance contracts to suit their business needs. We can provide up to two service visits a year depending on requirements, to make sure the equipment is kept in good order. This helps to substantially cut down on the need for breakdown visits and extend the life of the equipment.
In 2005 we extended our business to offer our customers the option to rent equipment, both short term and long term. This has proved to be a very popular option when initial outlay or replacement of existing equipment is too costly, or if equipment is required for a function.
We aim to offer a complete service covering all aspects of air conditioning, refrigeration, gas and electric catering equipment and all relevant areas.
We added Gas Safe catering / heating engineers to our team in August 2013, so we can offer service and maintenance, including 24/7 breakdown service to all our customers.
Many of our engineers have attended the Rational Training Centre, so we are able to offer Rational servicing and maintenance. Recently we achieved a commercial boiler qualification, so we can now carry out servicing, maintenance and repair on all commercial boilers.
Over 35 years experience in refrigeration & air condtioning.
"BW Refrigeration Ltd have been providing air-conditioning and ventilation services to Applied Acoustic Engineering Ltd for approximately 20 years. With customer satisfaction and safety a priority, Mark, Julia and their team provide a professional and well organised service for both new installation and service work whilst maintaining competitive pricing. We are pleased to have BW Refrigeration Ltd as an approved supplier and would highly recommend their services to other organisations that require air conditioning or ventilation solutions."
James Eman QHSE & Logistics Manager
Applied Acoustic Engineering Ltd
"As a customer for many years we would highly recommend BW, the service provided by the whole team is exactly what you would expect, professional, reliable and most helpful. From those who answer the calls to the engineers and their technical knowledge. They will do all they can to assist in emergencies, advise on installations/upgrades and maintain the equipment. Their engineers will take time to work with you, always work with care and around your needs."
Sally-Anne Bishop, Office Manager
Sprake & Kingsley Solicitors
"As a GM of a busy local holiday park our suppliers have to have the same ethos of high levels of customer service fair and transparent pricing and quick response times. I am delighted to say Mark & his team at BW are able to deliver on all of these and I would have no hesitation in recommending them for all refrigeration works."
Andrew, General Manager
Woodland Holiday Park
"Since taking over The Dukes Head I have enlisted the help of Mark and the team at BW, for everything from servicing and repairs, custom build projects and purchasing of all our catering and refrigeration equipment.
The service we receive as well as the assessment of ours needs and issues are always quick, honest, reliable, and always to a high standard all of which makes my life easier. I wouldn't hesitate to recommend B.W. to others."
Dukes Head, Somerleyton
"BW refrigeration installed a new £90k coldstore at our Yarmouth facility. From the first drawing, Mark and the team oversaw all aspects of the installation which was delivered ahead of schedule and on budget with very little disruption to our business
BW refrigeration have maintained all our refrigeration and air conditioning equipment for a number of years. All work is planned around your operation as they know you have a day job to get done. If there are any issues, they respond instantly and have always got us back up and running in no time!
A. Stuart Donaldson,Managing Director
"Mark Webster and his great team of engineers have looked after our refrigeration, climate control for many years. We are also an independent business and have a similar ethos of caring for their customers.
We have an annual service contract with them, which they carry out the scheduled maintenance in a professional and programmed way.
We have a 24 hour call out service and they have never let us down.
The Imperial Hotel is a 100-year-old building and BW have now fitted climate control into all our public areas and 18 bedrooms. This is done in a sympathetic manner to the property with the minimum of disruption.
I have no hesitation in recommending Mark and his team for all your commercial refrigeration, and air-conditioning requirements."
Nicholas Mobbs, Director
The Imperial Hotel, Great Yarmouth
"Excellent all round service
Professional and trustworthy with first rate air conditioning systems tailored to your individual requirements. Great service provided, very helpful staff, quick efficient and a really polite considerate engineers.
Would happily recommend."
Mark, IT Manager
"Mark and the team at BW refrigeration are nothing short of brilliant! They have NEVER let me down and are always fair and honest, as long as they are in business I will only EVER use them!"
Stuart Pegg Owner
The Blue Boar, Oulton Broad
"I have dealt with Mark @ Webster refrigeration Ltd and then on to BW Refrigeration and Air Conditioning Ltd for many years now and can not stress enough how helpful and obliging they are. Having recently relocated to new premises, they carried out the installation of new equipment efficiently and were very cooperative in working to a tight schedule. Mark has also assisted in finding the best solutions for any issues that have occurred. I would highly recommend them."
Shaun’s Family Butchers
"We are happy to recommend BW Refrigeration, they have been our go to company for over 26 years, solving all our problems with excellent prompt reliable service, if they are unable to fix our equipment they always get a replacement asap allowing us to continue our business, nothing is too much trouble."
Priory Farm Restaurant
St Olaves, Beccles Road